The Royal Gallery product sales from the website are covered by any terms of sale that is posted on the website. The user should refer to the contacts page to understand more about possible product warranties, the returns policy, and delivery terms. When ordering products and accepting delivery, the user agrees to be held to these terms of sale. The terms of sale are subject to change without notice within Royal Gallerys discretion. It is advised to review the terms of sale at each purchase. 

NOTE   We do not save any credit card details at any time.  
 

ELECTRONIC COMMUNICATIONS 

The user has given consent to receive electronic communications from Royal Gallery, via email to the user at the email address on the users account, or by communications posted on the websites. The user accepts that any electronic communication in the form of email or posting on the websites will be according to legal requirements that the communication be in writing. 

LINKS TO THIRD PARTY WEBSITES 

The Royal Gallery website may contain links to other websites and resources operated by third parties other than Royal Gallery. These links are provided as a convenience to the user. Royal Gallery does not control these websites, and is not responsible for the services, content, products or information offered. The use of links to   websites on the Royal Gallery site are not intended to convey any approval of the linked website or the products, content, or services offered, endorsed, advertised, or promoted by any third party, or company or person. 

Should the user decide to access any third-party websites or utilize any third-party products or services, the user does so at the users own risk, The user will be subject to the terms and conditions and privacy policies enforced by the third parties. 

ONLINE RETURNS 

Products purchased on Royal Gallery must be in their original condition (new, unused, unwashed, and unaltered) with all tags attached and be returned within 14 days of the date of delivery which is found within the package. It is essential to fill out and include the “Return Form” to allow swift processing. All refunds will be provided according to the original form of payment. 

Royal Gallery only accepts returns to the warehouse for products purchased from Royal Galley online. 

For online returns, fill out the Return Form, repack the items including all original tags, and ship them back to the warehouse address on the package, at the customers own expense. 

Ensure to record the Tracking Number to monitor delivery status. 

Non-Returnable Products 
Royal Gallery regrets that Items which are personalized, bespoke, altered, or made to the customers specification cannot be returned. Gift Cards also cannot be returned or refunded. 

Normal processing of a refund may take up to 28 business days from when the item is received by Royal Gallery, for the user account to be refunded. Royal Gallery will send the user an email once the refund process has been completed.  Items purchased outside of the United Kingdom are not eligible for returns. 

Royal Gallery products received as a gift may be fully refunded to the original purchaser, or an online Royal Gallery store credit can be issued to the person who received the gift. To receive an online Royal Gallery store credit, please include the email address that the user would like the store credit delivered to on the Return Form. Royal Gallery will then email the user a store credit coupon code to the value of the returned item, which can be used only online. At the next purchase, enter the coupon code in the promo code field at checkout. 

PAYPAL RETURN POLICY 

PayPal purchases may be returned by mail to Royal Gallery within 28 days of delivery for a full refund. If the customer mails the returned item, then customers PayPal account will be refunded directly. The customer may also return the purchase to Royal Gallery for Royal Gallery credit, or get a refund on a credit/debit card with the same billing or shipping name that is on the customers PayPal order.